The system provides unified functionality for the pension fund administration, finance, accounting, controlling, customer service, investment management, filing, service and member management teams. Around 50 predefined workflows, which can be modified as required, are stored in the system and cover all the fund's business processes (entry, switch, service request, settlement, etc.). The system ensures fast and predictable business processes, efficient task allocation and processing, as administrators are required to perform tasks related to specific cases, resulting in accurate and error-free record keeping and high quality, prompt customer service. The system is managed by administrators and users through logical, web-based user interfaces. The use of INGRID results in significant labor savings, which in turn leads to cost savings. The well-designed logical architecture allows flexible and cost-effective tracking of changes in the legal and business environment.
INGRID is an integrated system that brings together separate, independent sub-systems into a coherent, unified system, with all functionality focused on a common user interface and linked in a process flow. Some of the subsystems and their modules can be used by the treasuries on a case-by-case basis, independently, extending the functionality and efficiency of their existing systems.
The system is fully workflow- and task-based, according to the unified concept, with all administrative and management activities being are broken down into subtasks, which are automatically distributed and scheduled among the members of the team with different roles. This approach ensures that the internal functioning of the fund can be optimized, monitored with measuring individual and collective performance. The workflows and the overall system can be customized and modified as required at each fund.